In 2016, the US Food and Drug Administration (FDA) first approved a drug from a 3D printer. Thus, new technologies have a significant impact on the pharmaceutical industry. But it’s not just here that upheavals are taking place: the spread of information in companies is also changing rapidly.

For employees of R & D departments, the traditional corporate library was once the main source of information. Today, it is increasingly becoming a virtual information service that delivers material from the Internet in digital form. Only then will it meet the individual needs of users who use information in many different ways.

Enterprise Content Workflow: the discovery of the unknown

Providing scientists with relevant and up-to-date information is an essential part of modern research so they can develop breakthrough medicines for patients. In the UCB Information Center, it is part of the strategic planning process to discuss what the tide might turn to next and how the team can use it for themselves. This annual discussion includes assessing new ways in which users use materials and how they come to it. This includes, among other things, scouring millions of scientific articles through text mining to gain more insights. Or to have access to the entire article collection via the mobile phone. Technology plays an important role in this process of forward thinking.

There are many content management platforms that have been developed for different needs. Therefore, a thorough assessment of this landscape is essential for assessing the value that such solutions bring to a business. Understanding what usage is intended plays an important role in choosing the right solution and often there are a number of content management platforms within a single company.

For the information professionals, these may prove to be a tool for searching and finding.

But it can also be a solution that allows more insight and combines both internal and external data.

A key criterion for the Information Center team was finding a solution that offered integrated rights management. That’s the way to ensure law-compliant access to external publications. Rights Firect’s Right Find is one of the examples that can do this. It is also a global science platform that provides scientists throughout the enterprise with continuous access to information.

It makes a wealth of sophisticated subscription content visible to users and makes it available to their in-house library. Optional modules allow scientists to use data mining to discover information from millions of articles that have been published in hundreds of scientific publications. Even if your company has no licenses or subscriptions.

Since the platform indicates to the scientists whether the intended use for the content is covered by an existing license, they do not need to constantly ask the information department staff for copyright. In addition, Content Decision Support helps scientists balance content spending with their needs to make informed purchasing decisions.

Recognize your core competence

In a world where smaller budgets, higher content costs, and personal savings are the norm, it is important to view information services as a strategic area of ​​a business rather than a pure service. On the one hand, this means for the international bio pharmaceutical company to know and expand the core competencies of the department know the interest groups in the company and to find advocates for the information services offered.

At every good information center, organizational strategies and knowledge are important. This helps to identify which departments and positions have good employees who are willing to work closely with the library team. Here it helps to graphically depict departments in a matrix from which it is easy to see who is a “helpful partner”. Conversely, one sees at a glance who the cooperation could be more difficult with.

Analysis: the key to strategic value

Often the scientists are not aware of the wealth of information available to them. Therefore, it is imperative to make them understand how to get the most out of their library and get all the information needed to help a business achieve the maximum ROI from its content. At UCB, nearly 900 employees in 28 countries use RightFind in one way or another, with minimal support from the library team. The solution’s analysis tools make it clear whether the teams are using all the sources in their library or not. Therefore, it was beneficial to create so-called “activity landscapes” in order to understand

Measuring and analyzing user queries also makes it easier to quantify the strategic value of your business and present it to decision makers and other departments. Thanks to the user-driven content analysis, the information center was able to contrast the value of its content with the usage across the entire enterprise, IE, the volume of documents in a particular field of expertise could be compared to the cost.

In our increasingly connected world, articles are discussed on many different platforms, websites and news feeds. Impact that information has on research. The recent growth of alt metrics data helps librarians understand the added value of publications – such as reports, articles, and scientific papers that their companies publish.

Six steps to building an indispensable information center

  • Recognize revolutionary technologies.
  • Analyze and know your own core competencies.
  • Quantify your ROI using statistics.
  • Identify advocates of the information services.
  • Build good relationships with other departments.
  • Use other resources in the enterprise.

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